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Return Merchandise Authorization
The customer decides that s/he no longer wants the merchandise and wants to return it for a store credit voucher.
To request an RMA if you are a customer:
1) Log into your Account page on the merchant’s Website.
2) On the My Account homepage, click History and details of your orders (or equivalent) to view your orders.
3)In the row of the order that contains the merchandise you want to return, click details.
4)In the order details, mark the checkbox of the item you want to return.
5) In the Quantity box, type how many of the item you want to return.
6) In the Merchandise return box, type the reason for the RMA.
7) Click Make an RMA slip.